Frequently Asked Questions
Everything you need to know about your Trailberg experience, from gear performance to global shipping.
What makes Trailberg performance gear different from standard sportswear?
Trailberg gear is engineered specifically for high-intensity movement and outdoor resilience. We use moisture-wicking, four-way stretch fabrics and reinforced stitching to ensure our apparel survives the toughest terrains while maintaining peak breathability.
How long does shipping take and do you ship internationally?
We ship worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping can take 5-10 business days depending on your location and selected shipping method at checkout.
What is your return policy for worn items?
For hygiene and safety reasons, we only accept returns on items that are unworn, unwashed, and in their original packaging with tags attached within 30 days of purchase. If you believe your item has a manufacturing defect, please contact our support team.
How should I care for my Trailberg apparel to ensure longevity?
To preserve technical fabric properties, we recommend machine washing on a cold, gentle cycle with similar colors. Avoid fabric softeners and tumble drying; air drying is best to maintain the elasticity and water-repellent coatings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options like Klarna and Clearpay in select regions.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to our carrier's portal so you can monitor your delivery in real-time.